Call Centre Officer

  • Full Time
  • Lilongwe
  • Applications have closed

ExpressCredit Limited

ExpressCredit Limited is a Non-Deposit Taking Microfinance Institution in Malawi with its Head office and Main Branch in European Business Centers next to Immigration Office in Lilongwe. Other branches are in Mzuzu and Blantyre. We are inviting highly driven, confident, energetic individuals with an ambitious personality to apply for the position of:

Call Centre Officer (1 Post)

Main Duties

  1. Answering incoming calls and responding to customer’s emails
  2. Management and resolution of customer complaints
  3. Identification and escalation of customer issues to supervisors
  4. Provision of product and service information to customers
  5. Routing calls to appropriate resources 6. Following up customer calls where necessary
  6. Completing call logs and reports

Qualifications and Personal Attributes

  1. Excellent customer care, computer literacy and communication.
  2. Excellent time management and strong organizational skills.
  3. Over two years’ experience with Diploma in Marketing/Business Administration.

Please forward your application and updated CVs to : not later than 15th September, 2019.