Region: Sub Saharan Africa
Country / Territory: Malawi
Department: English & Exams
Job Category: Exams
Pay Band: Contractor
Pay band: Hourly rate/
Post Duration: 1-year fixed term contract
Eligibility: Existing right to live and work in Malawi/
Location: Lilongwe and Blantyre /
Deadline for application: 22 July 2019 (23:59 GMT)
We are looking for 60 new Examination Invigilators to join our time.
To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.
- English language level of CEFR B1 (Listening, Speaking, Reading, writing skills) or equivalent (e.g.: IELTS 5) or English language level of CEFR B2 (Listening, Speaking, Reading, Writing skills) or equivalent (e.g.: IELTS 6.5)
- Diploma (or its equivalent)
- Customer Service: Experience of responding to children/ young adults and parents’ needs (as customers) in a professional manner, to a high level of quality
Accountabilities and responsibilities:
- You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.
- Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
- Be familiar with the emergency procedures for the test day venue as well as invigilating examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
- Actively monitor candidates during tests to make sure that there is no violation of test conditions including providing support to the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
- Ensure all material is accounted for and handed over securely to the supervisor
- Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.
- Enable good customer flow by giving candidates clear direction and answering their enquiries while ensuring candidates follow the agreed exam procedures regarding the location and security of their belongings.
- Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements as well as ensuring special arrangements are provided as required
Training and development
Attend all briefing and training sessions as requested by the British Council Examinations Services Centre and complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.
Please refer to the role profile for more information on the role responsibilities/accountabilities and person specification.
Please follow the links for relevant document to support your application:
Closing date for applications is 22 July 2019 (23:59 UK time)
Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.
Due to the critical nature of this role, candidates who do not align their work experience and skills with the Role Profile and Guidance Notes will not be shortlisted.
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.
Our Equality Commitment:
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behavior is consistent with our policies.
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks.