Finance Process Improvement & Controls Lead (SEA)

Unilever South East Africa

Job Title: Finance Process Improvement & Controls Lead South East Africa (SEA)

Reports to: Financial Controller, SEA

Location: Malawi

Travel: Yes – 25% of the time (Zambia, Zimbabwe, Malawi, Mozambique)

Purpose of Role:

  • Responsible for the improvement of total business processes and ensure SAP compliance in PTP, RTR, OTC & MTD
  • Responsible to ensure a satisfactory control environment within the business

Major Accountabilities:

  • Provide an independent view on the health of the business internal control environment. This implies conducted internal audits and reviews
  • Support the Internal Audit Team in completing annual Global Controls Framework (GCF) obligations and maintaining a satisfactory controls environment.
  • Drive the sustainable process improvement within the business
  • Drive the completion of functional controls checklist
  • Support Internal Audit team

Key Tasks & Responsibilities:

  •  Identify areas where lack of clarity over procedures is causing business or finance operational problems and ensure that more robust procedures are put in place
  • Co-ordinate the implementation within the business of new policies, procedures or controls pertaining to authority and limits as well as access security/master data
  • Drive PTP, RTR, OTC & MTD processes compliance and PTP, RTR, OTC & MTD front-end process improvement
  • Liaise with IBM and CapGemini support teams regarding issues which cannot be resolved by business and any global initiatives
  • Where appropriate, participate in reviewing business cases in market/business impact analysis and assessments
  • Ensure any new materials and processes around Finance are created as per Global Unilever guidelines
  • In the event of Finance system changes, support the Design Authority in identifying and assessing gaps between legacy processes and global processes (raising Minor Enhancements & Process Change Requests after go live)
  • Deploy rollout of PTP, RTR, MTD & OTC process changes, disaster Recovery and Business Continuity Plans
  • Tight control on security and master data
  • Ensure continually improving customer service through process improvement
  • Work closely with the Cluster team to ensure process designs can effectively support the business in the relevant process area and where necessary seek improvement
  • Assist in pulling out ad hoc reports to assist business in decision making and performance assessment
  • Preparation of functional process documentation for Training
  • Ensure implementation of audit recommendations as far as RTR, PTP, SC & OTC systems are concerned
  • Business Continuity Plans for PTP, RTR, SC &OTC.

Risk Management & Internal Controls:

  • Conduct regular spot check
  • Conduct monthly review of all functional checklist
  • Prepare audit plans for all internal controls (including business policies review)
  • Prepare audit working paper/testing template for all processes under review
  • Carry out field review of control evidences/ back up, documentation and run internal reports.
  • Track implementation of internal/ external audit recommendations and risk foot prints actions follow up.
  • Support the NFD on delivery of the Governance meetings & review of Business, Compliance & Fraud risks.

Internal Assurance

  • Provide support in monitoring timely and appropriate implementation of internal audit, external audit, spot checks etc. Actions and reports progress to the NFD
  • Champion FD & Functional checklists through monthly review of backups and documents and reporting on findings
  • Conduct and drive internal assurance activities (spot checks, audits) in accordance with the annual plan

KPIs

RTR

  • Successful Daily Upload of MT940Successful Daily Upload of MT940
  • 0% Reconciliation statements with reconciling items older than 30days
  •  Zero journal request rejected by Shared Service center
  • 90% payment to terms for intercompany balances
  • 100% Reconciliation statements approved by WD 25
  • Complete and issue accurate and timely monthly and quarterly management report submission to Central Finance according to closing timetable.

PTP

  • % of time, in full with no error deliveries
  • % of matched invoices, first time
  • Scan received invoices within 24h
  • PTP Customer queries are solved within 48H
  • All goods are received within 24h of delivery
  • Unpack/unblock invoices within 5days
  • Payments to Term
  • T&E Customer queries are resolved within 48Hrs
  • % Urgent Payments
  • T&E users retire Claims within 10 days

OTC

  • CCFOT (Customer Case Fill On-Time) %
  • Orders blocked for Billing as % of Monthly Orders (%)
  • Zero Past Due Sales Orders > 1 day old
  • 100% Accurate and timely reconciliations done monthly by WD 3
  • % of reversals compared to standard transactions
  • Timely Rebate settlement by WD 15
  • 100% Free issues transactions are timely reconciled by WD 5
  • Gross Overdue Invoices greater than 90 days (Value)
  • Total value of claims open (Current Year)
  • Total value of claims open (Prior Year)
  • CCFOT (Customer Case Fill On-Time) %
  • Orders blocked for Billing as % of Monthly Orders (%)
  • Zero Past Due Sales Orders > 1 day old
  • 100% Accurate and timely reconciliations done monthly by WD 3
  • % of reversals compared to standard transactions
  • Timely Rebate settlement by WD 15
  • 100% Free issues transactions are timely reconciled by WD 5
  • Gross Overdue Invoices greater than 90 days (Value)
  • Total value of claims open (Current Year)
  • Total value of claims open (Prior Year)
  • CCFOT (Customer Case Fill On-Time) %
  • Orders blocked for Billing as % of Monthly Orders (%)
  • Zero Past Due Sales Orders > 1 day old
  • 100% Accurate and timely reconciliations done monthly by WD 3
  • % of reversals compared to standard transactions
  • Timely Rebate settlement by WD 15
  • 100% Free issues transactions are timely reconciled by WD 5
  • Gross Overdue Invoices greater than 90 days (Value)
  • Total value of claims open (Current Year)
  • Total value of claims open (Prior Year)

Required Experience/Capabilities:

  • University Degree
  • Min 3 years process improvement experience with proven integrity
  • Ability to take commercial insights and translate into the Organization & People Agenda including good customer service
  • Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions
  • Analytical, interpretative and decision-making skills
  • Excellent coaching and relationship building skills
  • Sound IT knowledge in the use of outlook (Excel, vision, word and PowerPoint)
  • Working knowledge in ERP
  • Good communication and presentation skill

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